**We reserve the right to hold live orders during extreme weather conditions at our discretion.
Shipping is USPS Priority $15 for live orders and USPS First Class for food orders starts at $3. We do not use UPS or Fed Ex. The standard guarantee on all animals shipped is to replace 100% of any D.O.A. (Dead On Arrival) if HOLD FOR PICKUP OPTION is used.
Subsequent shipments are paid by the customer and proof of D.O.A. is required within 2 hours of the pick-up in the form of a clear picture, in the unopened shipping bag. Failing to pickup or sign the same day of the first delivery attempt, the buyer relinquishes the guarantee.
Guarantee is not continuous, replacements can only be sent once. Shipping cost are NOT refundable or guaranteed in any way. Theft, damage, destruction, loss, mis-routing that leads to delayed delivery past the expected delivery date, confiscation or other problems beyond our control are not guaranteed. No exceptions.
If you have any issues, please contact us and we're sure to get it resolved! Any returns or cancellations will be returned in the form of store credit only, no refunds.**DOA POLICY DOES NOT INCLUDE LOCAL PICKUP**
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